Senior Operations Executive (Sporting Events)

Sales, London

From £25,000 - £29,500 basic + full company benefits/perks

We have a very exciting opportunity for a talented ‘Senior Operations Executive’ to join a fast-paced sports hospitality agency in central London.

They have continued to grow, remained open and continued to sell throughout all 3 lockdowns which is a huge credit to their existing sales teams in London and Glasgow.

This is a hands-on role where you will be involved with the operations side of corporate hospitality events from start to finish. This role is 95% office based, but as and when required you will be working on-site at multiple sporting events to ensure their clients receive the best service and the event is running smoothly.

Roles and Responsibilities:

  • Actively seek out opportunities / areas where operational processes, CS and CX can be improved, taking the initiative to find workable solutions.
  • Constantly be reviewing CRM practices to ensure they have the best processes in place & assisting Sales Support with reports and dashboards.
  • Regularly attend events, liaising with Event & Venue Managers to ensure a smooth delivery for clients.
  • Responsible for the distribution, collection and analysing all post event feedback to produce actionable improvements.
  • Oversee the design and production of all graphic material including pre & post event collateral, working with the Head of Marketing and external graphic designers in collaboration with the Operations Executive.
  • Responsible for ticket dispatch, collating data from clients and ensuring they are dispatched at the correct time, to the correct address and with the correct contents.
  • Manage all hostess bookings for each event throughout the year, placing bookings and making arrangements for staff passes, travel and accommodation combined with collating post event notes.
  • Monitor table plan configurations to understand stock levels and sales availability.
  • Liaise with the Sales Support to determine stock allocation, total numbers and configurations.
  • Working closely with Accounts to ensure payments are aligned to event delivery and ticket dispatch
  • Mentor and work closely with the Operations Executive to enhance their personal and professional development.

Skills / Experience:

  • Microsoft Office – Excel and Word essential
  • Previous experience in Events or Hospitality is desirable
  • Competent in Adobe InDesign (or similar) & Salesforce CRM is desirable but not essential
  • Customer experience / customer services – essential
  • Multi-tasking and prioritising come naturally
  • Excellent interpersonal and communication skills (both written and verbal).
  • To be able to work effectively independently as well as part of a small team on a variety of projects.
  • Ability to work in a challenging, pressured environment, with a resilient mindset.
  • An attention to detail, strong work ethic and ability to multi task.
  • Strong problem solving skills.
  • Hard-working with a can-do and muck-in attitude
  • Enjoy working is a fast paced, energetic environment